Terms and Conditions
Certainly! Below is a sample Terms and Conditions document tailored for a courier aggregator service. This document outlines the terms under which users can access and use the service.
Terms and Conditions
Effective Date: 04/05/2024
1. Introduction
Welcome to My Rocket Xpress (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of our courier aggregator services, including our website, mobile applications, and any other related services (collectively, the “Service”). By using our Service, you agree to comply with and be bound by these Terms.
2. Use of the Service
- Eligibility: You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this age requirement.
- Account Registration: You may need to create an account to use certain features of the Service. You agree to provide accurate and complete information during the registration process and to keep your account information updated.
- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.
3. Courier Services
- Booking: You can book courier services through our platform by providing necessary details such as pickup and delivery addresses, package details, and preferred courier service.
- Courier Partners: We partner with third-party courier providers to fulfill delivery services. While we facilitate the booking, the actual delivery is carried out by the courier partners.
- Service Availability: We do not guarantee the availability of any specific courier provider at any given time.
4. User Responsibilities
- Accurate Information: You must provide accurate and complete information for the booking and delivery of packages. We are not responsible for delays or failures in delivery caused by incorrect or incomplete information provided by you.
- Prohibited Items: You must not send any items that are illegal, hazardous, or prohibited by courier providers. Refer to the list of prohibited items provided by each courier partner.
- Compliance: You agree to comply with all applicable laws and regulations when using our Service.
5. Fees and Payments
- Service Fees: Fees for courier services are displayed at the time of booking. You agree to pay all applicable fees and charges for the services you select.
- Payment Methods: We accept various payment methods, including credit/debit cards and other electronic payment methods. By providing payment information, you represent and warrant that you are authorized to use the payment method.
6. Limitation of Liability
- Service Delivery: We facilitate the booking of courier services but do not perform the actual delivery. We are not responsible for any loss, damage, or delay caused by the courier providers.
- Indirect Damages: To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.
7. Dispute Resolution
- Disputes with Couriers: Any disputes or claims related to the delivery services should be addressed directly with the respective courier provider.
- Arbitration: Any disputes arising out of or relating to these Terms or the use of the Service shall be resolved through binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
8. Termination
- Termination by You: You may terminate your account at any time by following the instructions on our platform.
- Termination by Us: We reserve the right to suspend or terminate your account and access to the Service at our discretion, without prior notice, if we believe you have violated these Terms.
9. Changes to the Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website and updating the “Effective Date” above. Your continued use of the Service after any changes indicates your acceptance of the new Terms.
10. Contact Us
If you have any questions about these Terms, please contact us at:
Dashirect Solutions private limited
105 kc Das road, Santipur pin 741404
[email protected]
+91-9339151330