Cancellation Policy

Effective Date: 01/01/2025
Company Name: My Rocket Xpress Private Limted
Contact Email: customer.support@myrocketxpress.com

At My Rocket Xpress Private Limted, we understand that plans may change, and you may need to cancel your shipment or booking. This Cancellation Policy outlines the terms and conditions for canceling services and requesting applicable refunds.

1. Cancellation Eligibility

You may cancel a service or shipment under the following conditions:

• Before Pickup: Cancellation is allowed if the shipment is canceled before pickup has been scheduled or executed.
• Same-Day Pickup: For same-day pickups, cancellation requests must be made at least 2 hours prior to the scheduled pickup time.
• Prepaid Orders: Cancellations are allowed, and refunds will be processed as per the refund policy.
• COD Orders: Cancellation is allowed before pickup, but no refund is applicable unless additional services were prepaid.

2. Non-Cancellable Situations

Cancellation requests will not be accepted in the following cases:

• The shipment has already been picked up or is in transit
• The airway bill (AWB) has been generated and dispatched to the carrier
• Cancellation request is made after the pickup window has passed
• The order is part of a bulk shipment or corporate contract that restricts individual cancellation

3. How to Cancel

To cancel a shipment or service:

• Send a cancellation request to customer.support@myrocketxpress.com
• Mention the Order ID / Tracking Number, pickup address, and contact details
• Our team will verify the cancellation eligibility and confirm via email/SMS

4. Charges and Deductions

• If packaging, labor, or special services were already provided before cancellation, partial charges may be deducted
• For prepaid cancellations, refunds (if applicable) will be processed as per the Refund Policy

5. Cancellation Confirmation

You will receive a confirmation email or SMS once your cancellation request is successfully processed. Please retain this for future reference.

6. Contact Us

For cancellation assistance, you can reach us at:

📧 Email: customer.support@myrocketxpress.com
🏢 Address: A-190, Transport Nagar, Sector-69, Noida, Uttar Pradesh – 201301

7. Policy Updates

My Rocket Xpress Private Limted reserves the right to amend or update this Cancellation Policy at any time. All changes will be posted on our website and will become effective immediately upon posting.